RFP Development
- Discovery
- RFP Creation
- Vendor Management
- RFP Review
- Analysis
- Recommendation
- ROI Comparison
Project Management
- MS Project
- Agile methodology
- Daily scrum meetings
- Manage using jira cloud
- PMs with extensive
contact center experience
Requirements Development
- Discovery
- Business Analysis
- Requirements Documentation
Technology Selection
- CRM systems
- Phone system, Dialer, IVR
- Social media
- Chat
- KPI dashboards
- WFM
- Voice analytics
- Review