Welcome to Contact Center Tools. A Way to Measure, Communicate & Track Your Agent Performance Management Plan

Contact Us

RFP Development

  • Discovery
  • RFP Creation
  • Vendor Management
  • RFP Review
  • Analysis
  • Recommendation
  • ROI Comparison

RFP Development

Project Management

  • MS Project
  • Agile methodology
  • Daily scrum meetings
  • Manage using jira cloud
  • PMs with extensive
    contact center experience

Project Management

Requirements Development

  • Discovery
  • Business Analysis
  • Requirements Documentation

Requirements Development

Technology Selection

  • CRM systems
  • Phone system, Dialer, IVR
  • Social media
  • Chat
  • KPI dashboards
  • WFM
  • Voice analytics
  • Review

Technology Selection

Contract Negotiation

  • Support
  • Telecom Vendors
  • Hosted Services
  • Applications

Contract Negotiation

Agent Performance Management Tool

Blog

Our Mission

Our Mission

cctadmin December 29, 2016
Contact Center Resources.

Contact Center Resources.

cctadmin December 29, 2016
Responsibilities of Contact Center Manager

Responsibilities of Contact Center Manager

cctadmin December 29, 2016
Best Practices in managements and Performance Management.

Best Practices in managements and Performance Management.

cctadmin December 29, 2016

Our Mission

Provide best in class tools and services at affordable rates. Performance management is about the interaction between people. By giving staff tangible real visibility into their performance, and then communicating about how to  best improve, gives them the formula for success. Our tools provides the conduit for making that interaction work.