Provide best in class tools and services at affordable rates. Performance management is about the interaction between people. By giving staff tangible real visibility into their performance, and then communicating about how to best improve, gives them the formula for success. Our tools provides th... Read More
Contact Center Resources.
Contact Center Resources improves the effectiveness of contact center operations. Working in a variety of industries, in centers of all sizes that focus on either business-to-business or business-to-consumer operations, our approach is to help clients achieve their goals by identifying obstacle... Read More
Responsibilities of Contact Center Manager
Contact-center managers are responsible for delivering high standards of service to customers by making the most effective and efficient use of Contact-center staff and technology resources. They use a range of measurements to monitor, analyze and plan improvements to Contact-center performance.... Read More
Best Practices in managements and Performance Management.
What is Performance Management ? Performance management is a shared understanding about how individuals contribute to an organization’s goals.An effective performance management and appraisals process focuses on aligning your workforce, building competencies, improving employee performance and ... Read More
10 Skills Every Contact Center Agent Should Have.
Patience. Customers may be frustrated when they make contact, so patience is certainly a virtue every agent needs to have. Agents should give customers a chance to explain their situation in full and never react negatively to an unhappy customer. Timeliness. Timeliness is critical in customer ser... Read More