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    • IT Contact Center Consulting
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IT Contact Center Consulting

Our Services offering encompasses two primary areas. IT contact center consulting and contract development services. Many engagements include blending the two services.This allows us to use our experience from managing large IT teams and use our software development expertise with our software group to build the applications that your contact center needs.

IT Contact Center consulting

Our diverse experience has allowed us to provide wide ranging IT contact center consulting services. We have first hand experience working on projects for each of the areas listed in our service offering. We’re able to offer turn key consulting engagements. Our team can take a projects from inception to completion to allow you to focus on other priorities.

  • Professional Services
    • RFP creation & process management
    • Project management
    • Requirements development
    • Contract Negotiation
    • Technology Assessment
  • Contact Center Build Out
    • SIP
    • Voice infrastructure
    • Local area network (LAN)
    • Wide area network (WAN)
    • Data providers
    • Voice providers
    • MPLS selection
    • Voice over Internet Protocol (VoIP)
  • Technology Selection
    • CRM systems
    • Collection systems
    • Contact center platforms
    • Dialer
    • Phone system
    • Social media
    • Chat
    • Reporting
    • KPI
    • Workforce management
    • Voice analytics
    • Compliance
    • Scripting
    • QA scoring
    • Performance management
    • Cloud vs on-premise
    • Software as a Service (SaaS)
    • Platform as a Service (PaaS)

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Recent Posts

  • Our Mission

    Our Mission

    December 29, 2016
  • Contact Center Resources.

    Contact Center Resources.

    December 29, 2016
  • Responsibilities of Contact Center Manager

    Responsibilities of Contact Center Manager

    December 29, 2016
  • Best Practices in managements and Performance Management.

    Best Practices in managements and Performance Management.

    December 29, 2016
  • 10 Skills Every Contact Center Agent Should Have.

    10 Skills Every Contact Center Agent Should Have.

    December 29, 2016

Our Mission

Provide best in class tools and services at affordable rates. Performance management is about the interaction between people. By giving staff tangible real visibility into their performance, and then communicating about how to  best improve, gives them the formula for success. Our tools provides the conduit for making that interaction work.

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Our Contact

Call us now: (425) 654-1700
Deep Sky Solutions LLC
3215 Golf Road
Suite 115
Delafield, WI 53018
sales@contactcentertools.com