Our Services offering encompasses two primary areas. IT contact center consulting and contract development services. Many engagements include blending the two services.This allows us to use our experience from managing large IT teams and use our software development expertise with our software group to build the applications that your contact center needs.
IT Contact Center consulting
Our diverse experience has allowed us to provide wide ranging IT contact center consulting services. We have first hand experience working on projects for each of the areas listed in our service offering. We’re able to offer turn key consulting engagements. Our team can take a projects from inception to completion to allow you to focus on other priorities.
- Professional Services
- RFP creation & process management
- Project management
- Requirements development
- Contract Negotiation
- Technology Assessment
- Contact Center Build Out
- SIP
- Voice infrastructure
- Local area network (LAN)
- Wide area network (WAN)
- Data providers
- Voice providers
- MPLS selection
- Voice over Internet Protocol (VoIP)
- Technology Selection
- CRM systems
- Collection systems
- Contact center platforms
- Dialer
- Phone system
- Social media
- Chat
- Reporting
- KPI
- Workforce management
- Voice analytics
- Compliance
- Scripting
- QA scoring
- Performance management
- Cloud vs on-premise
- Software as a Service (SaaS)
- Platform as a Service (PaaS)
