Welcome to Contact Center Tools. A Way to Measure, Communicate & Track Your Agent Performance Management Plan

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RFP Development

  • Discovery
  • RFP Creation
  • Vendor Management
  • RFP Review
  • Analysis
  • Recommendation
  • ROI Comparison

RFP Development

Project Management

  • MS Project
  • Agile methodology
  • Daily scrum meetings
  • Manage using jira cloud
  • PMs with extensive
    contact center experience

Project Management

Requirements Development

  • Discovery
  • Business Analysis
  • Requirements Documentation

Requirements Development

Technology Selection

  • CRM systems
  • Phone system, Dialer, IVR
  • Social media
  • Chat
  • KPI dashboards
  • WFM
  • Voice analytics
  • Review

Technology Selection

Contract Negotiation

  • Support
  • Telecom Vendors
  • Hosted Services
  • Applications

Contract Negotiation