Performance Tracking – Key Performance Indicators (KPI) are at the bedrock of measuring the performance of any contact center. CCT’s core KPIs are a suite of valuable metrics that will bring managing your contact center into view.
Drillable Dashboards – Each dashboard has a multilevel chart that can be clicked on to drill into more and more granular detail about the team’s performance.
Customizable Dashboards – Most clients have industry specific KPIs that are uniquely important to their organization. Customized KPIs are available as an option through our software development team on a per project basis.
Instant Visibility – As data is collected, the KPI dashboards provide instant awareness to performance.