Dynamic Scripts – Our scripting tool is entirely database driven. What does that mean to an organization? Scripts are easily created and changed through an easy to use interface. As the fully customizable scripts are being created by a user the data is stored into a database. This enables quick and efficient script creation and changes.

Branch Logic Scripting – Agent navigation from page to page is created by using dynamic branch logic. Navigate to the next step in the process flow based on the customer interaction leading up to that point.

Script Changes Deploy Immediately – As soon as a script change is made using the Admin Module, the change can be seen by the agent immediately. You control when and how.

Key Performance Indicator - KPI